International Orders FAQ
After Sales Questions
1. When can the product reach me?
Normally, it will take us 30 business days to tailor your wedding dress. If you need the dress urgently, you can pay for the rush fee and we will finish in time for you. Shipping time is about 3-5 business days.
2. Why are your prices so low?
We are an experienced wedding dress manufacturer. All the wedding dresses are directly made by our factory without any intermediaries. Since we are not a retail shop or agent, there is no extra cost for renting shops. Thus we can offer competitive prices for your wedding dresses. And since it is directly ship out from the factory, it is normal to find thread exposed on the seam of the dress. Please don't worry. You can cut it off with scissors easily.
3. When should I order?
Usually, you will receive your dress within 20-25 days after we confirm your order. So we suggest you make your order one month before your event to give us more time for re-confirming, making and shipping. Or, if you are urgent, we can also rush your order, but you need pay the rush fee.
4. Can I change my order information after sending confirmation E-mail?
Yes, all the orders can be changed within 24 hours after you purchase, you can just send email to us or contact our live chat representative.
5. Can I cancel my order and change a wedding dress after payment?
All orders cannot be cancelled over 24 hours after your purchase, as we will make the dress according to your own measurements after your payment. But we can change the details of dress within 24 hours. So please confirm detailed info like dress item, color, size and other special requirements before you pay.
6. How to cancel my order?
-If you do not pay for your order, then do not worry. You can just ignore it as we won’t tailor the dress.
-If you have paid for your order,
1), If you contact us within 36 hours after we receive your payment, 70% refund of the total payment will get into your account.
2), If you contact us within 72 hours after we receive your payment, 50% refund of the total payment will get into your account.
3), We will not cancel your order after 72 hours from the moment we get your payment. Hope you can kindly understand.
7. Can you make the dress exactly according to the pictures I send?
Yes, we can! We welcome your coming pictures any time! Please send us the pictures of the dress by email, we will review it carefully and reply you as soon as possible. Then we will ask for a reasonable price including shipping cost.
8. When can I get my dress after ordering?
We will send you an order confirmation email about one day later after getting your payment for you to confirm the order details. When we get your confirmation, we will start to make your dress, which will take about 30 business days (please pay attention, 30 business days exclude normal weekends and holidays).
When we ship your order, we will send you tracking number for you to track your order. All dresses are shipped by air express that will take 3-5 business days.
9. Can I get a discount when I order in bulk?
Yes, definitely you can! Purchase in bulk is always welcome! Please contact us with more details such as styles and quantities so that we can offer you the best price to build our long term business relationships!
10. Will I have problem with customs?
We have many years experience in shipping package worldwide. We guarantee that the items will be sent to you directly. We can let our packages pass the customs safely by our special way.
11. Who pays for the Duties and Tarifs on international shipments?
We will not charge any duty for an international order. Import duties and taxes, which are the responsibility of the customer. Please contact your local customs office for details. However, we will send the dress as a sample to avoid your taxes.
12. What payment options do you accept?
We accept credit card, paypal and western union. If you choose western union for payment, we will offer you 10% discounts for your order.